PLEASE NOTE: If you had an account with the previous forum, it has been ported to the new Genetry website! You will need to reset the password to access the new forum. Click Log In → Forgot Password → enter your username or forum email address → click Email Reset Link.
I bought a 36 volt and i can only get the nominal up to 31 volts. I'm guessing that the software is set up for 24 volt . Can you log in and change it. Thanks Steve Gomes and Steve Severin.
I bought a 36 volt and i can only get the nominal up to 31 volts. I'm guessing that the software is set up for 24 volt . Can you log in and change it. Thanks Steve Gomes and Steve Severin.
Unfortunately, there is no "back door" access to GS inverters, and definitely no critical setup functionality exposed Internet-wise.
Can you provide photos or at least the text of the following two things on the inverter screen?
STAT screen -> top line. Should indicate the voltage in the given part number (i.e. -12-, -24-, -36-, -48-).
If it's indicating 24v in the STAT page, see if you can power the inverter on 24v so it'll run (i.e. not shut off with error). Then go to the Diagnostic Info page (OUT -> press Enter -> down 3x to "Diags" -> press Enter) -> scroll all the way to the very bottom of the Diagnostic Info page. What's "Xformer Volt" read?
~16vAC = transformer wired for 24v.
~24vAC = transformer wired for 36v.
There's a hardware transformer setup that differs on each configured voltage--so simply changing the software side to 36v without changing the transformer setup will cause problems.
It's entirely possible a mistake happened during the inverter build process--but we need to triage the situation first to find out what happened!
here's a screenshot from a test bench inverter showing the "Xfrmr In" line--that's what I want to check on yours. (Note here that it's 33.488vAC; ~32vAC = 48v config.)
oh no! so do i need to send it back to you? we just received your 12000 W 36V last week...if I can find someone to help me install it..... so I need to send the 6000w back?
Depends how adventurous and how electrically savvy you are. Apart from the fans (which we can send), the inverter technically can be reconfigured in the field. I'm more than happy to help via video call if necessary--but we do need a decent level of electrical know-how first ;-).
Basically we just need to reconfigure the transformer primaries to a different voltage. Then void the software warranty -> change the system setup.
Of course we can reconfigure it for you if that's a better option.
I bought a 36 volt and i can only get the nominal up to 31 volts. I'm guessing that the software is set up for 24 volt .
I've confirmed with Sean that the inverter in question was indeed purchased as a 24v--so it was delivered as ordered. I'm not sure what you're trying to get at by saying otherwise. (Maybe that you've purchased a 36v 12kw...even though that's not the inverter in question here.)
my question now is can we continue to use it or shut it down for now? this might be the reason that is overheated a couple of times...???
There's a lot of factors that can influence or result in an overheat. High DC voltage relative to the transformer config is definitely a possibility, as it'll stress the FETs considerably harder than necessary. Other potential factors include the shutdown temp thresholds, internal dust buildup, ambient temperatures, and available ventilation.
