Genetry Solar offers a 2 year limited warranty on Inverters that are sold on this website unless expressly stated on the item page. Warranty service starts the day of delivery and it is the buyers responsibility to inspect the unit for damage immediately. After the warranty has expired the purchaser can have repair services done by Genetry Solar. The purchaser would then pay for all costs.
Upon receipt of the order, please inspect the product(s) for damage or tampering. If damage is found, contact us immediately to obtain warranty service. Please provide pictures of said damage, as well as buyer information and purchase location. You must save the original shipping box(es) and all packing materials. Failure to do so will void the warranty claim and refund process. All products shipped will be insured via the shipping company for the full value of the product. Note that all claims are submitted and handled through the appropriate shipping company, and refunds or replacements are handled based on shipping company insurance policies.
For orders shipped via UPS, the buyer must provide detailed pictures and detailed description of the damage found to the unit. Genetry Solar will then submit a claim with UPS, and UPS will them pick up the unit for inspection. When the unit is returned to Genetry Solar, a refund or replacement will be issued within a business day of return. Genetry Solar will not issue a return label, replacement, or refund before this process is completed.
Upon receiving your product, please test the product for normal operation. If product fails to perform as designed, please contact us immediately to obtain warranty service. Please provide pictures as well as buyer information and purchase location.
Please note that buyers will be subject to a 10 percent restocking fee if they desire a refund due to change of mind. To avoid this situation, please carefully read the detailed description of the item being sold before purchasing, as any disputes of this nature will be handled with PayPal. Please print this page, as well as the page of the item listing, for proof of the terms of the warranty and or returns.
Return /Replacement (based of delivery date)
Within 14 Days:
Return shipping costs are covered (unless shipping damage is claimed)
All repairs are covered. Genetry Solar will repair or replace the units at our discretion and ship them upon completion.
After 14 days, but within 2 Years:
Buyer is responsible for shipping costs to Genetry Solar. Genetry Solar will pay to ship the unit back to the customer.
All repairs are covered. Genetry Solar will repair or replace the units at our discretion and ship them upon completion.
Refund (based off delivery date)
Genetry Solar offers a 14-day refund policy. The refund amount is based on the time since the order was delivered to customer. Buyer is responsible for all return shipping costs. Upon receipt of the returned order, Genetry Solar will inspect the order for damage. If damage is found (due to the customer), the cost to repair the unit will be deducted from the total refund amount less Shipping. If a refund is desired in conjunction with shipping damage, then a refund will be issued after the Damage Claim has been submitted to the appropriate shipping company, and the order has been returned to Genetry Solar.
SAFETY LEGAL DISCLAIMER,
WARRANTY, LIABILITY WAIVER, & TERMS OF USE
MUST READ IN FULL PRIOR TO USE
You must read the present Safety Legal Disclaimer, Warranty, Liability Waiver & Terms of Use in fully before installing and using/operating your Gentry Solar product. Failure to comply with all of the provisions of this Safety Legal Disclaimer, Warranty, Liability Waiver & Terms of Use could result in property damage, serious bodily injury or even death.
GENETRY SOLAR offers its products to you conditioned upon your acceptance without modification of the terms, conditions, and notices contained herein. Use of GENETRY SOLAR products constitutes your acceptance without modification of the terms, conditions, and notices contained herein.
Two YEAR LIMITED WARRANTY
GENETRY SOLAR warrants that for a period of TWO YEARS from the date of shipment (the Warranty Period), such products will conform to the product specifications provided, and shall be free from significant defects in material and workmanship.
Proof of Purchase required from GENETRYSOLAR.COM or an authorized retailer for warranty service or replacement.
This section contains Customer’s exclusive remedy for products that do not conform to the TWO YEAR LIMITED WARRANTY provided by GENETRY SOLAR. During the Warranty Period:
- Customer shall notify GENETRY SOLAR of any claim or defect asserted under the TWO YEAR LIMITED WARRANTY within the Warranty Period.
- Customer shall ship, at Customer’s expense, the defective product to GENETRY SOLAR’s facility for inspection and testing.
- If GENETRY SOLAR’s inspection and testing reveal, to GENETRY SOLAR’s reasonable satisfaction, that the product is defective, and such defect has not been caused or contributed to by any factors described under LIMITATIONS ON WARRANTY, below, GENETRY SOLAR in its sole discretion shall repair or replace the defective product, or credit or refund the price of the defective product less any applicable discounts, rebates, or credits.
Customer has no right to return for repair, replacement, credit, or refund any product except as set forth in this section. In no event shall Customer reconstruct, repair, alter, or replace any product, in whole or in part, either itself or by or through any unauthorized third party.
THIS SECTION SETS FORTH CUSTOMER’S SOLE REMEDY AND GENETRY SOLAR’S ENTIRE LIABILITY FOR ANY BREACH OF THE TWO YEAR LIMITED WARRANTY
LIMITATIONS ON WARRANTY
The Limited Warranty does not apply in the following circumstances:
Products purchased through unauthorized sellers. LIMITED WARRANTY APPLIES ONLY TO PRODUCTS PURCHASED FROM GENETRYSOLAR.COM OR AN AUTHORIZED RETALIER. See GENETRYSOLAR.COM for a list of authorized retailers.
Where the product(s) have been subjected to abuse, misuse, neglect, negligence, accident, improper testing, improper installation, improper storage, improper handling, abnormal physical stress, abnormal environmental condition, or use contrary to any instructions issued by GENETRY SOLAR or the Terms & Conditions set forth below.
Where the Warranty Seal has been broken, or the product has been repaired or altered by anyone other than GENETRY SOLAR or its authorized representatives.
ANY USE OR OPERATION OF THE PRODUCT CONTRARY TO THE INSTRUCTIONS PROVIDED OR THE TERMS AND CONDITIONS STATED BELOW WILL VOID THE TWO YEAR LIMITED WARRANTY.
DISCLAIMER OF IMPLIED WARRANTY
EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH ON THIS PAGE, GENETRY SOLAR MAKES NO WARRANTY WHATSOEVER REGARDING THE GOODS, INCLUDING ANY (1) WARRANTY OF MERCHANTABILITY; (2) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; (3) WARRANTY OF TITLE; OR (4) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE. CUSTOMER ACKNOWLEDGES THAT IT HAS NOT RELIED ON ANY REPRESENTATION OR WARRANTY MADE BY GENETRY SOLAR, OR ANY OTHER PERSON ON GENETRY SOLAR’S BEHALF, EXCEPT AS SPECIFICALLY PROVIDED ABOVE.
DISCLAIMER OF LIABILITY
READ AND UNDERSTAND ALL ENCLOSED INSTRUCTIONS AND WARNINGS BEFORE USING THIS PRODUCT.
WARNING: RISK OF ELECTRICAL SHOCK. DO NOT DISASSEMBLE, CRUSH, INCINERATE, OR EXPOSE TO HIGH TEMPERATURES (>140°F/60°C). DISPOSE OF IN ACCORDANCE WITH FEDERAL, STATE AND LOCAL REGULATIONS.
WARNING: TO REDUCE THE RISK OF INJURY, USER MUST READ INSTRUCTION MANUAL.
WARNING: THIS PRODUCT PRODUCES SIGNIFICANT ELECTRICITY WHICH COULD RESULT IN GREAT BODILY INJURY, EVEN DEATH.
WARNING: THIS PRODUCT SHOULD BE KEPT AWAY FROM CHILDREN AS IT PRODUCES SIGNIFICANT ELECTRICITY WHICH COULD RESULT IN GREAT BODILY INJURY, EVEN DEATH.
IN NO EVENT shall GENETRY SOLAR be liable for any direct, indirect, punitive, incidental, special, or consequential damages whatsoever arising out of or connected with the use or misuse of its products, whether the damage occurs to person or property.
GENETRY SOLAR disclaims any and all liability for any personal injury, including but not limited to shock or electrocution, arising out of the use of a GENETRY SOLAR product, whether caused by defect or the improper use of the product by Customer.
GENETRY SOLAR WILL NOT BE LIABLE TO CUSTOMER FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST REVENUES AND PROFITS, DAMAGE TO CUSTOMER’S ELECTRICAL CIRCUIT(S) OR ANY DEVICE(S) CONNECTED TO CUSTOMER’S ELECTRICAL CIRCUIT(S), DAMAGE DUE TO ELECTRIC SHOCK, DAMAGE DUE TO FIRE OR DAMAGE DUE TO DEATH.
TERMS & CONDITIONS
USE OF GENETRY SOLAR PRODUCTS CONSTITUTES ACCEPTANCE OF THE FOLLOWING TERMS & CONDITIONS.
- Customer shall use the product in accordance with the instructions provided by GENETRY SOLAR and consistent with these Terms & Conditions.
- MISUSE OF THIS PRODUCT MAY RESULT IN GREAT BODILY INJURY OR DEATH.
- Customer shall not use the product within three feet of any source of standing or running water.
- Customer shall not use or operate any product in an enclosed confined space that restricts airflow or allow the product to overheat, which includes but is not limited to a closet.
- Customer shall not block any vents or fans. Doing so will restrict airflow and cause the product to overheat.
- Customer shall not operate the product within three feet of any flammable object.
- Prior to use, Customer shall post Genetry Solar’s product to ground equipment.
- Prior to use, Genetry Solar’s product shall be in a well ventilated room a least 2 to 3 feet of space on all sides of the product.
- Customer shall not place anything on Genetry Solar’s product.
- Customer shall keep product out of the reach of children or access to children.
- Customer shall not alter and/or manipulate product in any way.
- Improper use, alteration, manipulation, abuse, misuse, neglect, negligence, accident, improper testing, improper installation, improper storage, improper handling, abnormal physical stress and abnormal environmental condition can result in significant property damage which could result in fire, significant electrocution which could result in serious bodily injury and even death, and significant bodily injury and death.
- Customer shall inspect product regularly to make sure that product is working properly.
CUSTOMER AGREES THAT ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THE PRODUCT, THIS AGREEMENT, OR ITS BREACH, SHALL BE SETTLED BY ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION, AND JUDGMENT ON THE AWARD RENDERED BY THE ARBITRATOR (OR ARBITRATORS) MAY BE ENTERED IN ANY COURT HAVING JURISDICTION OVER IT.
THIS AGREEMENT AND ALL RELATED DOCUMENTS, AND ALL MATTERS ARISING OUT OF OR RELATING TO THIS AGREEMENT, ARE GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF MICHIGAN, WITHOUT REGARD TO ITS CONFLICT OF LAWS PROVISIONS TO THE EXTENT THAT THOSE PRINCIPLES OR RULES WOULD REQUIRE OR PERMIT THE APPLICATION OF THE LAWS OF ANY JURISDICTION OTHER THAN THOSE OF THE STATE OF MICHIGAN. THE PARTIES AGREE THAT THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS DOES NOT APPLY TO THIS AGREEMENT.
EACH PARTY IRREVOCABLY AND UNCONDITIONALLY AGREES THAT IT WILL NOT BRING ANY ACTION, LITIGATION, OR PROCEEDING AGAINST ANY OTHER PARTY IN ANY WAY ARISING FROM OR RELATING TO THIS AGREEMENT IN ANY FORUM OTHER THAN THE COURTS OF THE STATE OF MICHIGAN SITTING IN INGHAM COUNTY AND ANY APPLICABLE MICHIGAN APPELLATE COURT. EACH PARTY IRREVOCABLY AND UNCONDITIONALLY SUBMITS TO THE EXCLUSIVE JURISDICTION OF THOSE COURTS AND AGREES TO BRING ANY SUCH ACTION, LITIGATION, OR PROCEEDING ONLY IN THOSE COURTS. EACH PARTY AGREES THAT A FINAL JUDGMENT IN ANY SUCH ACTION, LITIGATION, OR PROCEEDING IS CONCLUSIVE AND MAY BE ENFORCED IN OTHER JURISDICTIONS BY SUIT ON THE JUDGMENT OR IN ANY OTHER MANNER PROVIDED BY LAW.